Our goal is to offer you the fastest and lowest-cost shipping method. The shipping charge will be noted at Checkout. Delivery of oversized items (Desktop Tool included) or special handling orders will require an adult signature at the time of delivery. Most orders ship via FedEx Ground for domestic orders and FedEx International Economy for international orders. The Desktop ships via YRC Freight.
We cannot ship to PO Box addresses. Please use a physical address.
Orders ship from our production facility in Durham, North Carolina.
Shipment Delivery Time
Your purchase of in-stock merchandise will be shipped on the day you order if we receive the order prior to 12 PM, Monday through Friday, not including holidays. Orders of in-stock items received after 12 PM local time will be shipped the next business day. Special orders and out-of-stock merchandise may require additional time prior to shipment.
Time in transit is typically 1-7 days depending on your location; international orders that are slow to move through customs may require additional time for delivery. If the shipment of your order is delayed, we will notify you by email. If multiple items are ordered where one or more items are out of stock, by default all items will ship when out-of-stock items are available. If you wish to receive in-stock items sooner, you may order these items separately in which case they will be subject to the delivery schedule above.
We ship the Handibot via FedEx International Priority. FedEx ships to more than 220 countries and territories. Check the FedEx International Countries Served list to see if you country is included. At this time, we are not shipping the Desktop or Desktop MAX outside of the US. If you are interested in placing an international order for the Desktop or Desktop MAX, please contact us or call 1-888-680-4466.
Your shipping charge will be based on the weight of your order. This includes items shipped in multiple boxes.
Receiving a Freight Shipment
When receiving a freight shipment from a freight company do the following upon delivery:
- inspect the crate immediately for any signs of damage, note any damage on the receipt
- compare the number of shipping units received to the number listed on the delivery receipt
- sign and date the delivery receipt
- if you have any questions, ask the driver making the delivery
- contact us to let us know if your shipment was short or damaged
Orders Damaged in Shipping
If you believe a package received from us was damaged in transit, please refuse shipment and tell the carrier that you are refusing delivery because the package is damaged. Contact us to let us know about the damage via email or call 888-680-4466
Your original shipping charge will be refunded for a part sent to you in error, a defective part, or an order you refuse due to damage in shipping. This refund will automatically be credited once we receive and inspect the part. If only a portion of your order is returned, the refund for shipping costs will be prorated. Details can be found in the Returns Policy.