ShopBot Tools does everything in its power to ensure that you get the high-quality ShopBot item you ordered quickly and conveniently. We also strive to make your shopping experience as hassle-free as possible by offering options for making returns by return shipping.
You will be charged a 5% restocking fee when you return a non-defective item which has not been used. Used, non-defective items are not returnable.
Return any new and unused item to us within 30 days of the original ship date and we'll refund the purchase price (less 5% restocking fee) and applicable taxes, not including shipping and handling charges.
ShopBot will only apply credit to the credit card originally used for the purchase. We will not give retail store credit.
We will not accept C.O.D. deliveries for shipped returns.
Any item returned will be subject to inspection to determine refund amount. If an item is returned that was not an error or damaged, the original shipping fees will be deducted from your refund.
Items Damaged in Shipping, Warranty Items, Items Received Defective and Items Sent In Error
We will provide a replacement or refund for any such item returned within 30 days of the original ship date.
If you believe your Desktop Tool is defective, it may be covered under the ShopBot Warranty.
We will also pay for return shipping to ShopBot Tools for an item sent to you in error, received defective or damaged in shipping. C.O.D. shipments will not be accepted.
Merchandise (non-warranty) must be in original condition when returned to us. Include all original material sent with the merchandise.
Return the product in the original manufacturer's box and/or packaging. Repack the part in the original shipping box with the original packing materials and any materials sent with the merchandise. Substitute comparable shipping materials if necessary.
Pack a copy of the original Receipt in the box. Address the package to:
3333-B Industrial Drive
Durham, NC USA 27704
Contact us for instructions via email or call 888-680-4466.